Frequently Asked Questions

Ateliereliane.com currently lists the following payment methods, subject to checkout eligibility:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Discover
• Diners Club

The payment methods actually available for your individual transaction are those displayed during checkout. Not every option is necessarily available for every market or customer.

For further information, see our Payment Methods page .

Payment-method availability can depend on factors such as your device, browser, market, currency, card eligibility, digital-wallet setup, and payment-provider requirements.

The methods shown during checkout are the methods available for your particular transaction.

Payments are processed through Shopify Payments and the relevant payment networks, financial institutions, or digital-wallet providers involved in your transaction.

Please never send full payment-card numbers, card security codes, banking passwords, or similar sensitive payment credentials to us by ordinary email.

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if you notice an error in your order or delivery information.

If you need to correct or cancel an order, contact us as soon as possible at info@ateliereliane.com .

We will make reasonable efforts to assist where fulfilment has not progressed too far, but we cannot guarantee that an order can be changed or stopped once processing has begun.

This does not restrict any statutory cancellation right that applies to you, including applicable UK consumer rights.

Our standard estimated delivery timeline for both the United States and United Kingdom is:

• Order processing: 1–3 business days
• Transit after dispatch: 6–12 business days
• Total estimated delivery: 7–15 business days

Delivery times are estimates rather than guaranteed delivery dates unless a specific date has expressly been agreed.

See our Shipping & Delivery Policy for more information.

Our standard order cut-off for both the United States and United Kingdom is 17:00 Mountain Time (MT), Monday through Friday .

The cut-off follows the Denver, Colorado time zone, which observes Mountain Standard Time (MST) or Mountain Daylight Time (MDT) depending on the time of year.

Orders placed after the cut-off, on weekends, or on applicable public holidays begin processing on the next business day.

The cut-off is not 17:00 in the customer's local time zone.

Business days are Monday through Friday, excluding applicable public holidays .

Saturdays, Sundays, and applicable public holidays are excluded from our standard processing and transit estimates.

Yes. Ateliereliane.com serves customers in the United States and United Kingdom.

We offer free standard shipping for both destinations. Availability for an individual delivery address is confirmed during checkout.

Standard shipping is free on all orders to the United States and United Kingdom.

There is no minimum order value required to qualify.

• United States: $0.00 (Free)
• United Kingdom: £0.00 (Free)

The applicable shipping option and final order total are displayed during checkout.

Where tracking is available, information will be provided after dispatch or made available through our order-tracking function.

We use Track123 for shipment and order tracking.

You can check available tracking updates on our Track Your Order page .

Tracking information can sometimes take time to update after a parcel is handed over for transportation.

A temporary gap in tracking updates does not necessarily mean that the parcel has stopped moving.

If your order has exceeded the estimated delivery timeframe or you believe there is a delivery problem, contact info@ateliereliane.com with your order number.

Please check the delivery location, other members of your household, any safe place used by the carrier, and the latest tracking information.

If the parcel still cannot be located, contact us at info@ateliereliane.com with your order number so that the issue can be reviewed.

This troubleshooting guidance does not reduce any consumer rights available to you under applicable law.

Ateliereliane.com offers a 30-calendar-day voluntary return period for eligible products.

The 30-day period begins on the day you receive the relevant product.

This voluntary return policy is additional to any statutory rights that apply to your purchase.

For eligibility and refund terms, please see our Returns & Refunds Policy .

For an ordinary change-of-mind return under our voluntary policy, the product should be:

• In its original condition;
• Unused;
• Unworn;
• Returned with original packaging, accessories, or included components where applicable; and
• Packaged appropriately to reduce the risk of damage in transit.

These conditions do not reduce statutory rights relating to faulty, damaged, incorrect, or non-conforming goods.

The return address is published below and in our Returns & Refunds Policy . You do not need to contact customer support simply to obtain the address.

Please include enough order-identifying information with your return so we can match it to your purchase.

If you need assistance, email info@ateliereliane.com and include your order number, the name used for the order, the product concerned, and details of any issue.

Requesting assistance does not make the exercise of a statutory cancellation right subject to our approval.

The customer return destination for applicable product returns is:

This is separate from the registered business address of Worldwide Apparel Group LLC in Cheyenne, Wyoming. Do not send customer returns to the Wyoming address.

Include your order information so the returned parcel can be identified.

For an ordinary change-of-mind return, the customer is generally responsible for arranging and paying the direct cost of return shipping where permitted by applicable law.

Returns are sent to Jinhua City, Zhejiang, China. International return shipping may cost more than domestic shipping.

If the product is faulty, damaged, incorrect, or otherwise non-conforming and applicable law requires us to bear the relevant cost, we will not require you to pay a cost that is legally our responsibility.

Approved refunds are normally issued to the original payment method, unless another method is required by law or expressly agreed with you.

Once an eligible voluntary-policy refund has been issued by us, please allow up to 10 business days for the funds to appear on your original payment method, depending on your bank, card issuer, or payment provider.

This payment-provider processing estimate does not extend any statutory refund deadline that applies to us.

UK statutory cancellations have separate legally required reimbursement deadlines, explained in our Right of Withdrawal page .

Contact us at info@ateliereliane.com with your order number and enough information to explain the issue.

Where helpful, you may also provide photographs.

Faulty, damaged, incorrect, or non-conforming products are handled separately from ordinary change-of-mind returns. Your applicable statutory rights remain unaffected.

Yes, where the statutory cancellation right applies.

For eligible online purchases of goods, UK consumers generally have the right to cancel without giving a reason within 14 days after the day on which they, or someone identified by them other than the carrier, receive the goods.

Where goods in one order are delivered separately, the applicable period may run from receipt of the final relevant item.

This right is separate from our voluntary 30-day return policy.

Send a clear statement of your decision to cancel before the applicable cancellation period expires.

You can email your statement to info@ateliereliane.com .

You do not need to give a reason, and the exercise of a valid statutory cancellation right does not require discretionary approval.

You can also use the optional electronic cancellation function on our Right of Withdrawal page .

No. The model cancellation form is optional.

You may download it here:

Download the Ateliereliane.com Model Cancellation Form (PDF)

A clear statement communicating your decision to cancel is sufficient where the statutory right applies. You may send that statement by email instead.

Where you validly exercise the applicable UK cancellation right and we have not agreed to collect the goods, you must send them back without undue delay and no later than 14 days after you notify us of your decision to cancel .

The return deadline is met if you send the goods before the 14-day period expires.

Our China return-centre address is disclosed above and in the Returns & Refunds Policy .

Where you validly cancel an eligible contract, we will reimburse the payments that applicable law requires. This includes the product price and, where applicable, the cost of our least expensive standard delivery option.

Our standard UK shipping charge is £0.00 because standard shipping is free.

Where we have not offered to collect the goods, reimbursement will generally be issued without undue delay and no later than 14 days after we receive the goods back, or, if earlier, 14 days after you provide evidence of sending them back.

Where another statutory reimbursement deadline applies, we will follow that deadline. We may withhold reimbursement only where permitted by law.

No. Certain statutory exceptions may apply.

For example, where the legal requirements are met, exceptions may apply to goods made to the consumer's specifications or clearly personalised, or certain sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed.

An ordinary sale or discounted item does not automatically lose statutory cancellation rights.

Where a statutory exception applies, the relevant limitation should be disclosed before purchase.

Please review the relevant product page for the details that apply to that particular item.

Depending on the product, this may include materials, dimensions, size, colour, finish, stones, decorative elements, and care instructions.

General store or collection imagery does not override the actual written specifications for the product being purchased.

Minor differences in appearance can occur because of photography, lighting, screen settings, and individual device displays.

This does not affect your rights if a product is materially different from its description or otherwise non-conforming.

An ordinary product does not automatically lose statutory consumer rights because it was purchased during a sale or at a discounted price.

Any applicable product-specific exception must have a proper legal basis and, where required, be disclosed before purchase.

The services currently confirmed for Ateliereliane.com include:

• Shopify;
• Shopify Payments;
• Google Ads;
• Track123;
• Wetracked.io;
• Help Scout;
• Omnisend; and
• Klaviyo.

These services may support functions such as storefront operation, payment processing, advertising measurement, order tracking, customer support, and marketing communications.

Their use of personal information or tracking technologies depends on the service, its configuration, and the applicable legal requirements.

Further details are available in our Privacy Policy and Cookie Policy .

Google Ads and other configured measurement or marketing services may use cookies, similar identifiers, or other technologies for advertising measurement and related purposes.

Where enabled and legally permitted, relevant services may also support remarketing or personalised advertising.

For UK visitors, non-essential advertising technologies generally require appropriate consent before they are used.

See our Cookie Policy for further information about cookie categories, choices, and applicable privacy rights.

You can contact our customer support team by email:

info@ateliereliane.com

If your enquiry concerns an existing order, please include your order number and the email address used during checkout.

You can also visit our Contact Us page .

Ateliereliane.com is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States

Email: info@ateliereliane.com

This is the registered business address, not the customer return centre.

No. The Cheyenne, Wyoming address is the registered legal address of Worldwide Apparel Group LLC.

The customer return centre is located in Jinhua City, Zhejiang, China:

You do not need to contact customer support simply to obtain the address.

Please review our Returns & Refunds Policy for return conditions and instructions.