Returns & Refunds Policy

Last updated: November 5, 2026

1. Our 30-day voluntary return policy

In addition to any statutory rights that apply to you, Ateliereliane.com offers a 30-calendar-day voluntary return period for eligible products.

The 30-day period begins on the day you receive the relevant product.

To make use of this voluntary policy, please contact us within the 30-day return period.

This voluntary return period is separate from any statutory cancellation, refund, or remedy rights that apply under consumer law.

2. Starting a return

We recommend contacting our customer-service team before sending a return so that we can assist with order identification, practical instructions, and return processing.

How to return an eligible product

1. Contact customer support. Email info@ateliereliane.com with your order number, the name used for the order, and the product or products you wish to return. If an item is faulty, damaged, incorrect, or not as described, explain the issue. Photographs may be helpful where relevant, but are not automatically required to exercise a statutory cancellation right.
2. Review the return instructions. Our team can help confirm the applicable return process and provide a return reference where available. A return reference helps us identify your parcel but is not a condition for exercising a valid statutory cancellation right.
3. Package and send the product. Pack the item appropriately, include sufficient order-identifying information, and send it to the physical return address below. Follow the applicable return deadline.
4. Keep your shipping confirmation. Retain proof of shipment and any tracking details until your return has been resolved. You may share your tracking information with customer support to help us locate the parcel.

The return address is available below without requiring a customer account, support response, or discretionary approval.

The complete customer return address is published in the Return address section immediately before Section 22.

Please include sufficient order-identifying information with your return so that it can be matched to your purchase.

You may contact us for assistance at info@ateliereliane.com.

We can help with order identification, return eligibility questions, and practical return instructions.

Requesting customer-service assistance does not make the exercise of any statutory cancellation right subject to our approval.

3. Condition of voluntary returns

For an ordinary change-of-mind return under our voluntary 30-day policy, products should be returned:

• In their original condition;
• Unused;
• Unworn;
• With original packaging, accessories, or included components where applicable; and
• Packaged appropriately to reduce the risk of damage during return transport.

These voluntary-policy conditions do not remove statutory rights relating to faulty, damaged, incorrect, unsafe, or non-conforming goods.

For UK statutory cancellations, customers may inspect goods as reasonably necessary to establish their nature, characteristics, and functioning. The statutory rules concerning handling and diminished value are explained in Section 15.

4. Return shipping costs

Return shipping costs are the costs of sending a product from the customer back to the applicable return destination. They are separate from any charges for the original delivery of the order to the customer.

For an ordinary change-of-mind return under our voluntary return policy, the customer is responsible for arranging and paying the direct cost of return shipping, where permitted by applicable law.

Returns are sent to our return centre in Jinhua City, Zhejiang, China, as listed in the Return address section below.

Return shipping costs can vary depending on the carrier, destination, shipment method, parcel size, and parcel weight. The cost of international return shipping may be higher than domestic return shipping.

We recommend using a return method that provides suitable proof of shipment and retaining that proof until your return has been resolved.

A tracked or insured shipping service is recommended where appropriate, but it is not automatically a mandatory condition for exercising statutory cancellation rights.

If the product is faulty, damaged, incorrectly supplied, or otherwise non-conforming and applicable law requires us to bear the return cost, we will not require you to pay a cost that is legally our responsibility.

5. Original delivery charges and return shipping are different

Original delivery costs are any shipping fees charged to deliver your original order from the store to you.

Return shipping costs are the costs of sending an item from you back to our return centre.

These are two separate charges. A refund of an original delivery charge does not automatically mean that the store will pay the cost of return postage.

Ateliereliane.com offers free standard shipping to the United States and United Kingdom on all orders, with no minimum order value.

Because the original standard delivery charge is zero, there is no standard delivery fee to reimburse when that free delivery option was used.

Free original delivery does not mean that return shipping is free.

For an eligible voluntary change-of-mind return, original delivery charges are refunded only where required by applicable law or where we have expressly agreed otherwise.

For UK statutory cancellations, the specific original-delivery reimbursement rules are explained in Section 14. They concern the cost of delivering the original order to the customer, not the customer's return postage.

Where only part of an order is returned, any adjustment to original delivery charges will depend on the applicable legal rules, the original delivery arrangement, and the circumstances of the partial return.

Where an item is faulty, incorrect, or otherwise non-conforming, any applicable delivery and return-cost remedies are determined separately under the relevant consumer law.

6. Refunds under our voluntary return policy

Once an eligible voluntary return has been received and reviewed, any refund due will be issued to the original payment method, unless another method is required by law or expressly agreed with you.

We will process eligible refunds without undue delay after the return has been received and assessed.

Once a refund has been issued by us, please allow up to 10 business days for the amount to appear on your original payment method, depending on your bank, card issuer, or payment provider.

For this payment-processing estimate, business days are Monday through Friday, excluding applicable public holidays.

The additional processing time of your payment provider does not extend any statutory refund deadline that applies to us.

Refunds of any original delivery charge, where applicable, concern the fee paid for delivery of the original order to the customer. They do not automatically cover return shipping from the customer to the return centre.

7. Partial refunds or reductions in value

Under our voluntary policy, a returned product that does not satisfy the applicable voluntary return conditions may not qualify for a full discretionary change-of-mind refund.

This does not permit us to make a deduction prohibited by mandatory consumer law.

For UK statutory cancellations, the specific handling and diminished-value rules below apply.

8. Exchanges

If you would like a different product or variant, please contact us at info@ateliereliane.com .

Exchange availability depends on the product and current stock.

Where a direct exchange is not available, you may be asked to return the eligible product and place a new order.

Nothing in this section affects statutory replacement or repair rights that may apply to faulty or non-conforming goods.

9. Faulty, damaged, incorrect, or non-conforming goods

Change-of-mind return conditions do not apply in the same way where a product is:

• Faulty;
• Damaged on arrival;
• Incorrectly supplied;
• Materially different from its description;
• Unsafe; or
• Otherwise non-conforming under applicable law.

If you receive such a product, contact:

info@ateliereliane.com

Please provide your order number and enough information for us to identify and assess the issue.

We may request reasonable supporting information where necessary, but we will not impose an arbitrary reporting deadline that removes rights given to you by applicable law.

Where we are legally responsible, we will provide the appropriate remedy and will not require you to pay costs that applicable law requires us to bear.

This includes applicable obligations concerning return shipping, repair, replacement, reimbursement, and original delivery charges where such obligations arise under the relevant consumer law.

10. United Kingdom — statutory cancellation right

This section applies to UK consumers where the statutory right to cancel a distance contract applies.

This right is separate from our voluntary 30-day return policy.

For eligible online purchases of goods, you generally have the right to cancel without giving a reason within 14 days after the day on which you, or a person identified by you other than the carrier, receives the goods.

Where goods from the same order are delivered separately, the applicable period may run from receipt of the final relevant item where required by law.

Your statutory cancellation right is not dependent on the voluntary return conditions described in Section 3.

11. How UK customers can cancel

To exercise your statutory cancellation right, you must communicate a clear statement of your decision to cancel before the applicable cancellation period expires.

You may do this by emailing:

info@ateliereliane.com

You may also use our model cancellation form:

Download the Ateliereliane.com Model Cancellation Form (PDF)

Use of the model cancellation form is optional. You may use another clear statement to exercise your cancellation right where permitted by law.

Exercising a valid statutory cancellation right is not an application that requires our discretionary approval.

You do not have to obtain the return address through customer support. It is published in the Return address section below.

To meet the applicable cancellation deadline, it is sufficient to send your clear cancellation statement before the cancellation period expires.

12. Returning goods after UK statutory cancellation

Where you validly exercise your statutory cancellation right and we have not agreed to collect the goods, you must send the goods back without undue delay and no later than 14 days after notifying us of your decision to cancel.

The complete customer return destination is published in the Return address section immediately before Section 22.

You may use this return destination without requesting the address from customer support or obtaining discretionary return approval.

Please include sufficient order-identifying information with your parcel so that the return can be matched to your purchase.

If your order has not yet been dispatched when you cancel, we will attempt to stop the shipment. We cannot guarantee that dispatch can always be prevented.

If your order is already in transit when you cancel, we may be unable to stop delivery. In that case, please accept the delivery and arrange to return the goods to the published return address below within the applicable statutory return period.

Contacting us for optional assistance does not postpone or replace the date on which you exercised your statutory cancellation right.

The return deadline is met if you send the goods back before the applicable 14-day return period expires.

13. UK return costs

For an ordinary statutory cancellation because you have changed your mind, you are responsible for the direct cost of returning the goods where that responsibility has been properly disclosed and applicable law permits it.

These return shipping costs are the costs of sending the goods from you back to the return centre in China.

They are not the same as the original delivery charges paid, if any, to have the original order delivered to you.

The disclosed destination for returns is in China. Customers should consider the potential cost of international return shipping.

This does not apply where the goods are faulty, damaged, incorrect, or otherwise non-conforming and applicable law requires the seller to bear the relevant cost.

14. UK statutory refunds

Where you validly exercise your UK statutory right to cancel, we will reimburse all payments that applicable law requires us to reimburse.

Refund of the original delivery charge

Where required by UK law, this includes the amount you paid for the original standard delivery of your order to you.

This refers to the original outbound delivery charge, not the cost of returning the goods to us.

Because our standard delivery to the United Kingdom is free, its standard shipping charge is £0.00.

Therefore, where you selected free standard delivery, there is no original standard delivery charge to reimburse.

If you selected a delivery service that was more expensive than our standard delivery option, we are not required to reimburse the additional premium above the standard delivery cost.

Where only part of an order is cancelled or returned, any reimbursement of delivery charges will be determined according to the applicable legal rules and circumstances of that order.

Return postage

The refund of an original delivery charge does not automatically mean we must reimburse the cost of posting the goods back.

For an ordinary change-of-mind cancellation, direct return shipping is generally paid by the customer where properly disclosed and permitted by law, as explained in Section 13.

Faulty, incorrect, damaged, or non-conforming goods are subject to separate statutory remedies and cost-allocation rules.

Refund timing

Where we have not offered to collect the goods, we may withhold reimbursement until:

• We receive the goods back; or
• You provide evidence that the goods have been sent back;

whichever occurs first, where applicable law permits.

Reimbursement will be made without undue delay and within the applicable statutory deadline.

Where goods are returned by you, this is generally no later than 14 days after the day we receive the goods back, or, if earlier, no later than 14 days after the day you provide evidence that you sent them back.

If we have offered to collect the goods, or different statutory rules apply, the corresponding statutory reimbursement deadline applies.

Refund method

We will use the same payment method you used for the original transaction unless you expressly agree to another method.

We will not impose a fee merely for making the statutory reimbursement.

15. UK handling and diminished value

UK consumers may inspect goods in a way that is reasonably necessary to establish their nature, characteristics, and functioning.

Where permitted by law, we may make an appropriate deduction from a statutory refund if the value of the goods has been reduced because of handling beyond what would reasonably be permitted when examining the goods in a shop.

Any permitted deduction will be determined in accordance with applicable law and will not be imposed as an automatic return-processing penalty.

16. UK statutory exceptions

The statutory cancellation right does not apply in every circumstance.

Relevant legal exceptions may include, where the statutory conditions are satisfied:

• Goods made to the consumer's specifications or clearly personalised; and
• Sealed goods that are not suitable for return because of health protection or hygiene reasons where the seal has been broken after delivery.

We do not automatically exclude an ordinary product simply because it was sold at a discount or during a sale.

We do not automatically apply a hygiene exception to every jewellery product. Any exception must meet the relevant statutory conditions.

Where an applicable statutory exception applies to a particular product, the relevant limitation should be disclosed before purchase.

17. UK faulty or non-conforming goods

The statutory cancellation provisions above are separate from your rights where goods do not conform to the contract.

UK consumers have rights under the Consumer Rights Act 2015, including applicable rights where goods are not of satisfactory quality, are not fit for purpose, or do not match their description.

Depending on the circumstances, statutory remedies may include rejection, repair, replacement, price reduction, or refund as provided by applicable law.

Nothing in this policy restricts those statutory rights or remedies.

18. United States customers

There is no general US federal 14-day distance-selling cancellation period equivalent to the UK statutory cancellation regime for ordinary online retail purchases.

Eligible US customers may use our 30-calendar-day voluntary return policy for ordinary change-of-mind returns.

The applicable return destination is published in the Return address section, and the direct cost of an ordinary change-of-mind return is generally paid by the customer as described in Section 4.

Our standard original delivery to US customers is free. Therefore, customers who paid no original standard shipping charge have no such charge to be reimbursed.

This does not mean return shipping is free. Return postage is a separate cost as explained in Sections 4 and 5.

This voluntary policy does not limit additional rights or remedies that may apply under federal or state law.

19. Order changes, cancellations, and refusing delivery

If you wish to change or cancel an order, please contact us as soon as possible at info@ateliereliane.com.

We will attempt to assist where an order can still be changed or stopped. Once processing or dispatch has begun, it may not be possible to interrupt shipment.

This operational limitation does not remove any applicable statutory cancellation right.

Refusing or failing to accept a parcel does not by itself necessarily communicate a valid cancellation of the contract.

If you no longer want an order, please contact us so that your cancellation or return can be recorded and handled correctly.

For UK consumers, this does not prevent you from exercising a statutory cancellation right by providing a clear statement within the applicable cancellation period.

20. Products returned without identifying information

Please include enough information with your return for us to identify the relevant order.

A return that cannot reasonably be matched to an order may take longer to process.

This administrative requirement does not extinguish a statutory right where the customer has otherwise validly exercised that right.

21. Payment disputes and chargebacks

If you believe a refund or order issue has not been resolved correctly, please contact us so that we have an opportunity to investigate and resolve the matter.

Nothing in this section removes any legal right you may have to contact your payment provider, card issuer, or another appropriate authority.

Return address

The physical destination for eligible customer returns is our return centre in Jinhua City, Zhejiang, China. This is not our registered business address.

Include sufficient order-identifying information with your parcel and keep your proof of shipment. Contacting customer support is recommended for assistance, but is not a condition for exercising a valid statutory cancellation right.

22. Contact

If you have questions about a return, cancellation, refund, or defective product, contact:

Ateliereliane.com
Operated by Worldwide Apparel Group LLC

Email: info@ateliereliane.com

Our customer-service team can assist with return questions, order identification, refunds, and other applicable requests. The return address is already disclosed in this policy.

23. Legal operator

Worldwide Apparel Group LLC is the legal operator of Ateliereliane.com.

The Wyoming address is the registered business address, not the customer return centre. The return address in China is published in the Return address section above.